Shipping policy

Shipping policy

Last updated: 2026-08-30

Couriers and Price

At Weya we work with the following trustworthy couriers for delivery of your products smooth and quick across the globe:

  • Bring / Posten / Posti

  • Budbee

  • DHL

  • UPS

  • FedEx

Shipping prices and available delivery options (Service Point, Box, Home, and Express) are dynamically calculated at checkout based on your destination. Please note that exceptions might occur for areas not covered by all shipping services.

Taxes, Duties and Fees

No Surprise Fees. We believe in a seamless global shopping experience. To make international shipping as easy as possible, all applicable taxes, duties and fees are calculated and collected directly at checkout.

European Union: Local VAT is fully integrated and included in your order.

Rest of World: Depending on your local customs regulations and thresholds, taxes may already be included in the product price, or your order may be completely exempt from customs fees. If your order exceeds local duty-free thresholds, any required import taxes, duties or fees will be automatically calculated and collected upfront. These additional costs will be clearly displayed at checkout, either detailed as separate line items or grouped together as an "Import Fees Deposit".

The result? You will never receive unexpected bills, customs invoices or administrative charges from the courier upon delivery. The price you see at checkout is the final landed cost.

Delivery Time

Our Weya team works hard to dispatch your order within 1-2 business days, though slight delays may occur during high demand. Shipping times vary depending on your location and chosen carrier. When your order has been placed and leaves our warehouse, you will receive a tracking link with your estimated delivery time.

Incorrect Address

Please ensure all shipping details are correct at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

Missing or Stolen Packages

Weya is responsible for the safety of your package during transit until it has been successfully delivered to your provided address or designated pick-up point. Once the shipping carrier marks the package status as "Delivered" or "Picked Up", the legal risk of loss transfers entirely to you. Weya is not responsible for packages that are stolen from your property after delivery (e.g., porch theft) or picked up by an unauthorized individual. If you suspect theft after a confirmed delivery, please contact the shipping carrier and your local law enforcement authorities. For further details on delivery responsibilities and terms, please consult our Return & Refund Policy and our Terms of Service.

Unclaimed or Refused Packages

Please note that if you fail to pick up your package, it will be returned to us and an administrative fee will be deducted from your refund. See our Return & Refund Policy for details.

Need Help?

Weya aims to be a leading global provider, committed to delivering exceptional service. If your country is not currently available at checkout, or if you have any questions regarding deliveries, please reach out. We aim to answer within 24 hours. For the quickest assistance, email us directly at customerservice@weyabeauty.com.

Need to make a return? Read our full Return & Refund Policy.

For a complete overview of your rights, responsibilities, and our general conditions, please read our full Terms of Service.